Rant on Airports

I like airports. They are exciting. I'm going somewhere. Can't wait. Yes, there are annoyances about them which I won't get into because you know what they are. I think airports, particularly Canadian airports, can make time spent in them less annoying. Take Changi International in Singapore as an example. They have so many services and conveniences: an orchid garden, a butterfly garden, shopping, a cactus garden, spa services (real spa services), showers, rest areas that don't require some elite membership in an airline or credit card, shopping, casino, supermarket, FREE yes real free wi fi, shopping, did I mention the wonderful orchid garden, baby services for travelers with small children, FREE luggage trolleys of different sizes so you don't have to wheel a monster size around the place, lots of shopping, the list goes on and on. I LOVE Changi. They have it so right. They say 'first class feeling' for all customers. Gosh I am considered a 'customer' at Changi. What a novel idea. They look to install 'customer centric initiatives'. How refreshing. It makes Pearson look like something out of the Dark Ages. Pearson depresses me. Even the 'new Pearson' depresses me. When are we going to start doing it right and stop herding people like cattle at the slaughter house? Do North American airports even care? I don't think so.